Refund policy
At Cooltail, we want you to be completely satisfied with your purchase. Please read our policy carefully before placing an order.
No Returns Due to the nature of our products and our supply chain, we are unable to accept physical returns. All sales are final.
Damaged or Incorrect Items If your item arrives damaged, defective, or is not what you ordered, we've got you covered. Please contact us within 7 days of delivery at [your support email] with:
- Your order number
- A clear photo of the item and the issue
We will review your case and offer a full refund or replacement at no extra cost to you.
Refund Processing Approved refunds are processed within 5–10 business days and returned to your original payment method.