Shipping policy

Shipping Policy

Thank you for shopping at Cooltail! We're committed to getting your order to you as quickly as possible.

Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.

Shipping Time Once dispatched, orders typically arrive within 2–6 business days. We're based in the US and primarily serve customers across the US, though we ship worldwide to over 230 countries. Delivery times may vary depending on your location and customs processing.

Worldwide Shipping We ship to over 230 countries worldwide. Shipping rates are calculated at checkout based on your location and order.

Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number so you can follow your delivery.

Customs & Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

Lost or Delayed Orders If your order hasn't arrived within 20 business days of dispatch, please contact us at [goodspie.info@gmail.com] and we'll investigate right away.